CALL CENTER REPRESENTIVE

Milner Inc • Peachtree Corners, GA

6h • Onsite

About The Position

We are looking for a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound calls, providing product and service information, resolving issues, and ensuring customer satisfaction.

Requirements

• High School Diploma or GED required.
• Must have 1 or more years of experience in a Call Center or Customer Service Environment.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of ECI/E-Automate, ServiceNow, Microsoft Outlook, Smartsheet and Excel.
• Ability to work in a fast-paced, collaborative team environment.
• Employees must complete the required courses as described by Human Resources for all employees.

Responsibilities

• Answer customer inquiries via phone and email in a timely and professional manner.
• Strive to resolve customer issues in a way that ensures a positive customer experience.
• Ability to work with minimal Supervision.
• Coordinate with the Service Manager and Parts Team, as needed.
• Ability to maintain a high level of accuracy in preparing and entering information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED