Call Center Respresentative Full or Part Time roles available
LCP TRANSPORTATION LLC•Indianapolis, IN
•Onsite
About The Position
The Call Center Representative (CSR) is the first point of contact for members and plays a critical role in delivering a compassionate, professional, and efficient customer experience. This position requires a high level of empathy, active listening, and the ability to follow established scripts and procedures while handling a high volume of inbound calls. CSRs are expected to maintain strict adherence to scheduling, attendance, and performance standards to ensure service levels are met and members receive timely assistance.
Requirements
- High school diploma or equivalent required
- Prior customer service or call center experience preferred
- Strong communication and interpersonal skills
- Ability to demonstrate empathy while maintaining efficiency
- Comfortable working in a structured, metrics-driven environment
- Basic computer proficiency and ability to navigate multiple systems
Responsibilities
- Provide a caring, respectful, and empathetic experience to all members, especially those who may be in vulnerable or stressful situations
- Actively listen, demonstrate understanding, and respond with patience and professionalism
- De-escalate concerns while maintaining a calm and supportive tone
- Handle a high volume of inbound calls in a fast-paced environment
- Follow established call scripts, workflows, and compliance requirements consistently
- Accurately document all interactions in company systems in real time
- Ensure all information provided to members is accurate, appropriate, and compliant
- Meet or exceed established Key Performance Indicators (KPIs), including: Average Handle Time (AHT), Call quality standards, After-call work expectations
- Maintain focus and efficiency throughout scheduled shifts
- Adhere strictly to assigned work schedules, including start times, breaks, and lunches
- Maintain reliable attendance in accordance with company policy
- Be present and available to take calls during all scheduled working hours
- Promptly notify leadership of any attendance-related issues in accordance with policy
- Collaborate with supervisors and team members to support overall call center performance
- Accept coaching and feedback to continuously improve performance
- Maintain professionalism in all interactions with members and coworkers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
