Call Center Representative (Registration Associate)
About The Position
The Registration Associate – Call Center – Rensselaer, NY - FT position is an opportunity for individuals seeking a Registration role in a Call Center. St. Peter's Health Partner's emphasizes caring for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY. Call center experience is highly preferred. The role offers quality of life where career opportunities and quality of life converge, with a strong orientation program, generous tuition allowance, and career development. It features office hours, Monday - Friday, and a commitment to high-quality customer service satisfaction and the ability to make quick and accurate decisions.
Requirements
- Multiple phone line experience
- Strong interpersonal and communication skills
- Problem analysis and problem solving
- Customer service oriented
- Attention to detail, multitasking
- High School Diploma or GED
- Ability to lift 20 lbs.
Nice To Haves
- Previous call center experience a plus
- Bi-lingual speaking a plus but not required
- Positive attitude and be self-motivated
Responsibilities
- Answer incoming calls and schedule appointments in accordance with set protocol
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Data entry of new patient information into computer system
- Attend mandatory training sessions to stay updated on policy changes
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Benefits
- Generous tuition allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
