Call Center Representative - Montgomery, AL (Onsite)

Gainwell Technologies LLC•Montgomery, AL

3d•Onsite

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Call Center Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

Requirements

High school diploma or GED required with previous office or clerical experience
Strong written and verbal communication skills, including professional telephone etiquette with a confident demeanor when interacting with callers and customers
Ability to follow written policies, procedures, and guidelines accurately
Effective multitasking skills, with the ability to manage multiple responsibilities without losing focus or quality
Proficient in using a computer, with a basic understanding of Microsoft Office applications (Outlook, Word, Excel)

Responsibilities

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow