Call Center Representative (Weekend Warrior - Part Time)

1-800 Hansons LLC•Troy, MI

8d•Onsite

About The Position

The Weekend Warrior Call Center Representative is a part-time role designed for individuals who want to make an impact in a high-energy environment without a full weekday commitment. This role focuses on qualifying leads and confirming appointments on our highest-volume days — Friday, Saturday, and Sunday — supporting Hansons’ Certified Home Improvement Experts heading into and across the weekend.

Requirements

High school diploma or GED required
Minimum 1 year of sales, marketing or customer service experience
Highly motivated, dependable, energetic, and positive
Strong verbal communication, active listening, and interpersonal skills
Ability to engage customers and guide them toward committing to an appointment
Reliable, punctual and demonstrates a strong work ethic

Nice To Haves

Some college
2+ years of relevant experience
Call center background

Responsibilities

Provide outstanding customer experience when answering inbound & outbound calls to qualify and schedule appointments for product presentations.
Delight out customers by building rapport with them to enhance overall customer experience.
Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
Determine customer needs and provide assurance and solutions to those needs.
Utilize internal business tools and applications to effectively assist customer inquiries.
Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
Support sales representatives via phone & email, as needed.
Present professionalism always; whether on the phone with a prospective customer or awaiting a call.
Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
Complete other duties and special projects as assigned