Call Center Representative

MARYLAND PRIMARY CARE PHYSICIANS LLC•Columbia, MD

96d•Onsite

About The Position

Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions. This role involves direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection. The representative will need a broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR), and a broad understanding of insurance practices and procedures. Responsibilities include assisting with billing related issues, ensuring compliance with regulations and standards of performance for quality care, answering telephones, assisting with patient check-in/check-out, directing patient requests or questions to the appropriate provider, scheduling appointments, providing assistance to other office staff as needed, maintaining excellent customer service skills, and maintaining patient confidentiality.

Requirements

High school diploma.
Three to five years related call center or front office medical experience.
Broad understanding of ICD-9 and CPT coding practices.
Proficiency in the use and application of personal computers and related software.
Broad understanding of insurance practices and procedures.
Broad understanding of medical terminology.
MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)
PPD
Background and Drug Screening required

Responsibilities

Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
Assist with billing related issues.
Ensure compliance with regulations and standards of performance for quality care.
Answer telephones and assist with patient check-in/check-out, as needed.
Direct patient requests or questions to the appropriate provider.
Schedule appointments.
Provide assistance to other office staff as needed.
Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
Maintain patient confidentiality.
Perform related work and other duties as required.