Call Center Representative (Remote After Training)
About The Position
This is a Contract to Hire position based out of Wakefield, MA. The role involves providing outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism, successfully addressing customer questions and concerns. The representative will provide a high level of customer service and support to online banking call volume for the customer service center. Strong written communication skills are utilized to reply to internal and external email inquiries in a timely and efficient manner. The role serves as a service liaison between online customers of Eastern Bank and all third-party service providers. Responsibilities include processing new online account set-ups and performing ongoing maintenance to existing online accounts. The representative may be required to assist other areas of the call center on an as-needed basis.
Requirements
- 2 years of call center experience or banking experience
- Excellent communication skills
- Microsoft Office proficient
Responsibilities
- Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
- Provide a high level of customer service to all online banking end users.
- Provide support to online banking call volume for the customer service center.
- Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
- Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
- Process new online account set-ups and perform ongoing maintenance to existing online accounts.
- May be required to assist other areas of the call center on an as-needed basis.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
