Call Center Representative (Healthcare) - Onsite - Montgomery, AL

Gainwell Technologies LLC•Montgomery, AL

11d•$27,200 - $38,900•Onsite

About The Position

As a Call Center Representative - Onsite - Montgomery, AL at Gainwell, you’ll help support customers by providing knowledgeable, professional service and resolving questions and concerns. You’ll be part of a team focused on improving healthcare experiences for the communities we serve while building valuable customer service and healthcare industry experience.

Requirements

High school diploma or GED required
2+ years of customer service, call center, office, clerical, retail, hospitality, or other customer-facing experience preferred.
Strong verbal and written communication skills, including professional telephone etiquette.
Ability to follow written policies, procedures, and guidelines accurately.
Strong attention to detail and multitasking skills, with the ability to manage multiple responsibilities without losing focus or quality.
Basic computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Responsibilities

Respond to customer questions by phone and provide accurate, professional assistance.
Research and resolve customer inquiries, update account information, and follow up as needed.
Escalate more complex questions or issues to the appropriate team members.
Meet established service levels, quality standards, and productivity expectations.
Collaborate with team members and leadership to improve the customer experience and support efficient call center operations.