Call Center Representative 7160

Meridian Health Services•Muncie, IN

28d•Onsite

About The Position

Our Mission at Meridian Health Services is to close the gap on access to Whole-Person Healthcare by expanding locations and services so that all people in underserved communities can get quality treatment. You can be a part of our vision to be a leader in the integration of physical, mental and social health to make a real difference in the lives of others! You are the dynamic, professional Call Center Representative we are looking for. In a full time capacity, you will assist with the day to day operations in the call center of Meridian Health Services facilities. Our commitment to whole person healthcare and your desire to help change our communities for the better will make us an amazing Team! This position will work onsite at our Muncie, IN office during our business hours of Monday-Friday 8a-5p.

Requirements

High School diploma or equivalent required.
Computer proficiency and ability to type and/or use computer in order to complete data entry and telephone duties.
Strong communication skills (both verbal and written).
Ability to organize, prioritize, and manage multiple tasks.
Strong interpersonal skills and ability to maintain confidentiality also required.

Nice To Haves

One year secretarial/office experience
previous experience in a medical setting
bilingual preferred

Responsibilities

Communication (verbal and written) and consultation with staff, patients, and the general public.
Maintaining a professional, customer-focused environment using exceptional customer service skills.
Answering incoming telephone calls, accurately scheduling/rescheduling/canceling appointments for primary care and behavioral providers.
Taking messages and/or routing call to appropriate extensions based on the caller’s needs.
Proper use of computer systems to retrieve necessary information to assist the caller.
Work in a team environment to provide support amongst everyone.