Call Center Representative - Ann Arbor
Trinity Health•Azusa, CA
•Onsite
About The Position
Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join their team. In this role, the representative will answer incoming calls, assess the urgency of the call, and appropriately triage and direct urgent calls according to established procedures to ensure optimal quality patient care.
Requirements
- High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
- 1-2 years of experience in a medical or physician office or customer service environment preferred.
Nice To Haves
- Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
Responsibilities
- Answers calls for Ancillary Services.
- Schedule, confirm, and reschedule appointments.
- Answer phones, respond to inquiries, and route messages appropriately.
- Assist with patient communications and MyChart support.
- Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
- Obtains out of network authorizations.
- Answers patient, insurance and office calls related to referrals and prior authorizations.
Benefits
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for career growth and professional development.
- Supportive, team-oriented workplace culture.
- Meaningful work helping patients access the care they need.
- A mission-driven organization serving communities across Southeast Michigan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
