Call Center Representative - Cleveland Clinic/Parking Office

Towne Park•Cleveland, OH

2d•$15 - $17

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-$17 per hour. Work Schedule: The work schedule for this position is 2:00 pm-10:30 pm with rotating weekends. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center

Requirements

Minimum 2 year of customer service experience required. Preferably in a call center environment
Possess solid verbal and written communications skills
Proficient in Word, Excel, PowerPoint and Microsoft Office
High School diploma (or equivalent) required
Reliable transportation to and from work
Good organizational and problem solving skills
Ability to work independently and within established guidelines
Ability to follow direction
Ability to effectively work within a team

Responsibilities

Handle inbound calls
Prepared to answer questions regarding Taking payments
Problem solving
Refunds
Directions
Expectant Mothers Program
LEED Program
Group Account Program
Embrace and understand metrics to ensure you can maintain company standards on Talk time, wrap time, availability time and others as determined by our Performance Management team
Ability to calmly defuse patients, visitors and employees escalations
Handle intercom calls prepared to answer question regarding
Access Badging Assistance
Directions
Problem solving
Additional duties as assigned

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked.
Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.

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