Call Center Representative

Caliber Collision

10d

About The Position

Service Center CSCS NV Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems Essential Job Duties Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads. Following up on second chance opportunities. Following established guidelines to generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the company's business management computer system. Contact Insurance Representatives to determine coverage and liability. Conduct ACD outbound calls in support of the Caliber Follow-up SOP procedures in order to achieve Assignment conversion rate and department goals. Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner. Resolve first-tier customer questions, concerns and complaints. May also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues. Other duties as assigned

Requirements

High School diploma or GED
Minimum 0-2 years of customer service or sales experience
Oral communication skills
Customer/client orientation
Problem-solving skills
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Contacts potential and current customers and solicits sales by telephone
Provides the highest standard of professionalism and courtesy to resolve customer questions and problems
Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.
Following up on second chance opportunities.
Following established guidelines to generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the company's business management computer system.
Contact Insurance Representatives to determine coverage and liability.
Conduct ACD outbound calls in support of the Caliber Follow-up SOP procedures in order to achieve Assignment conversion rate and department goals.
Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner.
Resolve first-tier customer questions, concerns and complaints.
May also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues.
Other duties as assigned