Call Center Representative

Xtend • Grand Rapids, MI

13d

About The Position

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.

Requirements

• High school diploma or currently working toward one
• Previous call center or customer service experience is a plus
• Strong communication skills and a positive, helpful attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and attention to detail
• Comfortable handling confidential information
• Basic Microsoft Office knowledge
• A team-oriented mindset

Nice To Haves

• Previous call center or customer service experience

Responsibilities

• Answer incoming calls and assist members with questions and concerns
• Use internal systems to verify information and access account details
• Respond to chats, emails, and messages in a timely, professional way
• Help explain account features, transactions, and card-related questions
• Make outbound calls and follow up to ensure issues are resolved
• Document interactions clearly and route requests to the appropriate teams

Benefits

• The opportunity to make a real difference for members every day
• Hands-on training with tools like CUBASE
• A supportive, team-focused work environment
• Great benefits including medical, dental, vision, PTO, and 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees