Call Center Representative (Chesapeake Specialty Care)

University of Maryland Emergency Medicine • Baltimore, MD

5d • $39,500 - $59,300 • Onsite

About The Position

The Call Center Representative at our ENT office will be responsible for providing exceptional customer service and support for patients and staff through inbound and outbound phone calls. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.

Requirements

• High school diploma or GED required.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Reliable attendance and punctuality required.

Nice To Haves

• Minimum one (1) year of customer service, call center, medical office, or healthcare experience preferred.
• Previous appointment scheduling experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a “smile” ready to serve either patients or other staff.
• Make patients feel comfortable, at ease and welcomed to the practice.
• Be professional and courteous to patients, visitors and/or co-workers, always treating them with dignity and respect.
• Schedule all type of appointments over the telephone accurately and efficiently.
• Understand the schedule templates for all providers in all departments.
• Input patient demographic information accurately and completely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED