Call Center Representative

TEKsystems • Diamond Bar, CA

8d • $18 - $20 • Hybrid

About The Position

Department is tax specific
Take inbound calls regarding property tax related questions
Outbound calls for follow up with customer
Goal 20-40 calls per day; lengthy calls
Will receive faxes and emails that will require research and sent to appropriate lender/clients
Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.
Use MSP and Blacknight application.
Comfortable with escalation calls and ability to deescalate

Requirements

• Mortgage
• Property tax
• Call center
• excel data entry
• customer support
• Call center experience
• Excel experience

Nice To Haves

• Tax or mortgage call center experience

Responsibilities

• Take inbound calls regarding property tax related questions
• Make outbound calls for follow up with customer
• Receive faxes and emails that will require research and sent to appropriate lender/clients
• Use multiple screens and 5 - 7 applications
• Use different lenders websites/applications and navigate from one lender to the next
• Use MSP and Blacknight application
• Handle escalation calls and ability to deescalate

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees