Call Center Representative - Weekend Night Shift
About The Position
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. As a Customer Support Representative from this organization, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database.
Requirements
- 2 years of call center experience is mandatory
- Exceptional verbal and written communication skills with excellent typing skills
- Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events
- Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally
- Proven de-escalation skills and ability to remain composed under pressure
- You’ll need a quiet, dedicated workspace and reliable internet connection
- Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently
- Proficient in gathering and verifying data from diverse digital sources
- Skilled in critical thinking and categorizing information accurately for reporting or decision-making
- Flexible and adaptable to shift changes
Responsibilities
- Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel.
- Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision.
- Research customer inquiries and respond to appropriate parties in a timely manner.
- Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
- Record calls, process requests, and update account history with the results of inquiries, including proper documentation.
- Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database.
- Interface with team members, management, and customers regarding customer service issues.
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
