Call Center Representative
Essig Plumbing & Heating, LLC•Reading, PA
•$18 - $22•Onsite
About The Position
Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team. Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!
Requirements
- Develop a proven track record in customer service
- IT competent; good typist and proficient with phone systems
- Experience with CRM software
- Ability to build trust and demonstrate empathy
- Detailed oriented with strong organizational and communication skills
- Team oriented: teachable; earned respect
- Believes in, promotes, and lives out the company’s visions and values
Responsibilities
- Convert incoming customer calls into booked service appointments
- Deliver call scripts with an authentic cadence; be clear, compelling and personable
- Respond to customer requests, resolving issues and promoting the brand
- Be professional and establish customer rapport
- Participate in training to boost booked calls and practice outbound calling
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- Plant the seed for the Essig Service Partner Plan
- Responsible to meet the needs of the 3-Day Call Board
Benefits
- Health, Dental, and Vision Insurance
- Paid Time Off
- 401K Retirement Plan
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
