Call Center Representative-Brownsville

Perdue, Brandon, Fielder, Collins and Mott L.L.P. • Brownsville, TX

11h • Onsite

About The Position

Our Brownsville office has immediate openings for Call Center Representatives in a primarily inbound call center environment. This role requires the ability to receive inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes. The position demands proficiency in using a headset and computer terminal, navigating multiple computer systems for data input and retrieval. It is a role within a very structured environment with a diverse workforce, requiring the ability to adapt to a dynamic, quickly changing telecommunications environment. The representative will be accountable for call quality, attendance, and adherence to work schedule results.

Requirements

• High School diploma or equivalent required.
• Must be bilingual.
• Proficient typing required.

Nice To Haves

• Previous office experience required, 1-2 years Call Center Experience preferred
• Decision-making skills - Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Creative problem solving skills - Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people - Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control - People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress - Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

Responsibilities

• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees