Portuguese Part-Time Call Center Representative

First National Bank of America•Lansing, MI

4d•Onsite

About The Position

First National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Call Center Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. This role will work with a dedicated group of people committed to helping our customers, which means handling many different situations that require great customer service skills. Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM. Our Lansing location borders East Lansing - perfect for students or locals nearby!

Requirements

Bilingual (Portuguese/English) required

Nice To Haves

Exceptional communication and customer service skills
Goal-driven and thrive in a fast-paced environment
Servant's heart or a natural humility that recognizes the importance of prioritizing others' needs

Responsibilities

Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
Resolve our loan customers’ requests timely and professionally
Engage in outbound calls to provide exceptional service and follow up for our customers
Create and maintain appropriate customer records