Call Center Representative - VIVO Pharmacy (Onsite)
About The Position
Operates the telephone console, performs communication activities and is responsible for various duties. Performs various routine clerical duties. This position offers significant opportunities for career advancement. VIVO will sponsor your training to become a pharmacy technician. Please be aware that while some roles may not require New York State Pharmacy Technician Registration, Northwell as a healthcare system mandates that you provide proof of your application for the NYS Pharmacy Technician Registration within 90 days of your start date, should you receive an offer. Please note that failure to submit the NYS Pharmacy Technician Registration to Northwell may result in termination.
Requirements
- High School Diploma or equivalent required.
- 1-3 years of relevant experience, required.
- Provide proof of your application for the NYS Pharmacy Technician Registration within 90 days of your start date.
Responsibilities
- Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
- Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
- Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
- Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
- Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
- Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
- Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
- Gives out telephone numbers and room numbers, as required.
- Uses telecommunications and access patient systems.
- Performs related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
