Call Center Representative (Telecom)

SSM Health • Mount Vernon, IL

11d • $16 - $23 • Onsite

About The Position

Answers incoming calls and performs triage of inquiries. Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquiries, questions and answers and provide resolution. May perform clerical or administrative duties. Performs other duties as assigned.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• Communication & prior experience as switchboard, Telecom & Scheduler experience
• Knowledge with Microsoft suite (Excel, Word).

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Benefits

• Competitive pay
• Great benefits
• Supportive work environment
• Competitive, affordable health insurance
• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED