Call Center Representative

High Country Community Health • Boone, NC

2d

About The Position

We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Requirements

• Previous experience in a customer support role, preferred
• Strong phone and verbal communication skills along with active listening
• Patient focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage patients by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Track and identify barriers and issues as they arise
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees