Call Center Representative $15/hr

Parallel Employment•Janesville, WI

8h•$15

About The Position

Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time.

Requirements

High school diploma or GED required
Previous customer service experience required
Comfortable using computers and learning new systems
Strong communication skills with a focus on listening and problem-solving
Professional, calm, and friendly phone presence
Positive attitude and willingness to learn
Team-oriented mindset
Flexibility to work a variety of shifts, including nights, weekends, and holidays (24/7 operation)
Typing speed of at least 25 WPM
Basic proficiency in spelling, grammar, and comprehension
Ability to pass pre-employment screenings

Responsibilities

Respond to inbound calls and accurately document caller information
Follow established call guidelines while maintaining a natural, professional conversation
Collect and verify required details to ensure each interaction is handled correctly
Provide courteous, empathetic support and resolve inquiries efficiently
Meet performance expectations for call quality, accuracy, and productivity
Stay up to date on account requirements and procedures across multiple clients
Communicate any concerns or irregularities to leadership in a timely manner
Arrive ready to work at the start of each scheduled shift
Adhere to all company policies, including confidentiality and data security standards
Participate in ongoing training and development opportunities
Assist with additional tasks as needed