HR Service Center Call Representative

Fleet Farm•Appleton, WI

About The Position

As an HR Service Center Call Representative, you will be the first point of contact for Team Members seeking HR support. You will play a vital role in delivering accurate, timely, and professional service by resolving inquiries, processing requests, and guiding Team Members through HR processes using self-service tools and HR systems. Your work will directly impact employee satisfaction, data accuracy, and the overall effectiveness of HR operations. Through strong communication, attention to detail, and collaboration, you will help ensure HR services are delivered consistently, confidentially, and in alignment with organizational standards.

Requirements

Associate degree in Human Resources, Business, or a related field, or equivalent experience.
2–3 years of experience in HR customer service, HR administrative support, or a related role.
Working knowledge of UKG systems, including Core HR, Recruiting, and Workforce Management.
General understanding of HR disciplines, policies, and practices.
Strong organizational skills with the ability to manage multiple requests and priorities in a fast-paced environment.
Excellent customer service and communication skills, including patience, attentiveness, and professionalism.
Strong interpersonal skills and a collaborative, team-oriented approach.
Excellent written and verbal communication skills.
Demonstrated ability to analyze issues, solve problems, and achieve first-call resolution.
Proven ability to maintain confidentiality and exercise sound judgment.
Ability to work independently while effectively utilizing available tools, systems, and resources.

Responsibilities

Serve as the first point of contact for Team Member questions and issues related to Human Resources.
Receive, triage, process, and assign HR Service Center portal requests, including HRIS, Compensation, Benefits, Absences, and more.
Provide timely and accurate information to Team Members by promoting self-service tools and utilizing the case management system to document, track, and resolve inquiries.
Partner closely with the HR Service Center Manager, District HR, and Store Support Teams to resolve issues and escalate complex or sensitive inquiries as needed.
Process daily HR transactions within HRIS systems, ensuring data accuracy, completeness, and integrity.
Perform audits and updates to Team Member records to maintain compliance and data quality.
Assist in the continuous development, maintenance, and improvement of HR knowledge documents, workflows, and service center processes.
Participate in team-based projects and contribute to service delivery, efficiency, and process improvement initiatives.
Support training efforts, including onboarding support and development of training materials as required.
Handle highly confidential and sensitive information with discretion and professionalism.