Call Center Representative
About The Position
This position handles all aspects of patient registration, eligibility confirmation, appointment scheduling and serves as the front line representative for Gardner's various clinics. The successful Call Center Representative will be detail-oriented and have solid data-entry and computer skills. The positions requires a high level of organization and excellent written and verbal communication. Call Center Representatives are expected to display excellent customer service where active listening and empathy are critical. Previous experience in a medical setting is preferred but not required. Serving as a Call Center Representative is a great way to begin your career in the healthcare industry!
Requirements
- High School Graduate or GED
- Two years of experience in customer service and/or related clinical environment
- Bilingual in Spanish required
Nice To Haves
- Related healthcare certifications preferred (such as Medical Administration, for example)
- Working knowledge of medical terminology preferred
- Previous experience in a medical setting
Responsibilities
- Handles all aspects of patient registration
- Eligibility confirmation
- Appointment scheduling
- Serves as the front line representative for Gardner's various clinics
Benefits
- Market competitive salaries
- Excellent benefits package for eligible employees
- Minimal out-of-pocket expenses for health, dental and vision insurance for an entire family
- 401(K) profit sharing contributions
- Life insurance
- Employee assistance program
- Annual education reimbursement
- Generous paid time off and holiday leave bank
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
