Call Center Representative, Specialist or SR Specialist
About The Position
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Are you a people-person who loves solving problems, building relationships, and making someone’s day better all in a fast-paced, team-driven environment? If so, we want YOU to be the voice behind Northrim Bank’s outstanding customer experience! We’re hiring for our Call Center team: Call Center Representative (entry level) Call Center Specialist (experienced) Call Center Senior Specialist (expert level) No matter where you land, you’ll play a key role in helping customers navigate their financial world with confidence. Every day is different, but here’s what you can expect: You make an impact – Every call is a chance to help someone succeed financially Growth opportunities – Start as a Representative and grow into Specialist or Senior roles Dynamic environment – Fast-paced, engaging, and never boring Team support – Work alongside knowledgeable, supportive colleagues Skill building – Sharpen your communication, problem-solving, and financial knowledge If you’re driven, customer-focused, and ready to grow your career in banking, we’d love to hear from you. Bring your energy, your curiosity, and your passion for helping people we’ll provide the rest. 👉 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.
Requirements
- Love helping people and solving problems
- Communicate clearly and confidently (phone, email, and in person)
- Thrive in a fast-paced, detail-oriented environment
- Are tech-savvy and comfortable using multiple systems
- Take initiative and ownership of customer experiences
- High school diploma or equivalent
- Relevant experience (level depends on position)
- Military experience welcomed and valued
Nice To Haves
- Customer service, call center, sales, or banking experience
- A knack for multitasking and staying organized under pressure
- A passion for learning and growing your financial knowledge
Responsibilities
- Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests
- Solve problems on the spot with a “one-call resolution” mindset
- Guide customers through banking products, digital tools, and services
- Identify opportunities to help customers meet their financial goals
- Troubleshoot everything from simple requests to complex banking issues (depending on your level)
- Deliver top-tier service with professionalism, empathy, and efficiency
Benefits
- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
- Paid Parental Leave
- Education Assistance
- Employee Assistance Program
- Employee Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
