Call Center Representative / Patient Services Front Desk

Ganger Dermatology•Plymouth, MI

2d•Onsite

About The Position

Join Ganger Dermatology's expanding practice in Wixom, MI, as a Full-Time Patient Call Center Representative/Front Desk Team Member. This role is crucial for ensuring patients receive top-notch care by managing phone calls, scheduling appointments, maintaining patient records, and assisting with inquiries. Ganger Dermatology values punctuality, professionalism, and exceptional patient care, seeking individuals passionate about creating excellent patient experiences. The ideal candidate will demonstrate initiative, a positive attitude, effective communication, integrity, and adaptability.

Requirements

High School Diploma, GED, or equivalent required
Relevant experience can be considered in place of formal education
Punctuality
Professionalism
Passion for providing excellent patient care and experiences
Ability to be assigned shifts at other locations for coverage purposes
Work expectation is 40 hours/week with overtime as needed

Nice To Haves

Takes Initiative
Has a Positive Attitude
Communicates Effectively
Does the Right Thing
Is Adaptable and Resilient

Responsibilities

Greet and check-in patients and visitors.
Answer phone calls promptly and courteously.
Schedule appointments based on provider availability.
Assist with managing patient flow to ensure efficiency.
Address patient inquiries about appointments and care with patience and professionalism.
Maintain and update patient records accurately.
Manage office supplies and equipment, including ordering when necessary.
Communicate office policies to patients.
Assist with opening and closing procedures at the front desk.
Maintain cleanliness of the office and common areas including rest rooms, break room and lobby areas.
Adhere strictly to HIPAA privacy compliance guidelines.