Call Center Representative I

BankFirst Financial Services • Columbus, MS

23d • Onsite

About The Position

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

Requirements

• Experience in direct customer service.
• Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
• Maintain a friendly, patient, and positive attitude when assisting customers and employees.

Nice To Haves

• Previous banking and experience with a knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed