Call Center Representative I
About The Position
We are currently seeking a Call Center Representative I (CCR I) to join our team at our West Salem location. This is a full-time 40 hours per week, onsite position perfect fit for someone with financial institution experience who is passionate about helping others and ready to grow in a supportive and community-focused environment. As a CCR I, you'll be the first point of contact by phone for our valued members, delivering personalized support with empathy and efficiency. You'll handle account inquiries, process transactions, resolve problems, and identify opportunities to recommend products or services that meet members' needs all while maintaining a strong knowledge of our policies and procedures.
Requirements
- At least 1 year of experience in a financial institution (credit union or bank).
- Excellent communication skills, both verbal and written.
- Strong problem-solving and critical thinking abilities.
- Ability to work efficiently in a fast-paced, team-oriented environment.
- Must be available to work onsite at our West Salem branch.
Responsibilities
- Provide exceptional member service over the phone in a timely, courteous, and professional manner.
- Assist members with account questions, transaction requests, and service issues.
- Identify member needs and suggest appropriate credit union products and services.
- Maintain working knowledge of 1st CCU policies, procedures, and regulatory requirements.
- Uphold the highest standards of confidentiality, security, and professionalism.
Benefits
- Health, dental, vision, accident, critical illness, and cancer coverage
- 401(k) plan with 3% employer contribution, regardless of employee deferral (eligibility applies)
- Paid life insurance and long-term disability coverage
- Competitive wages and growth opportunities
- A culture that supports personal and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
