Call Center Representative / Collections Specialist
About The Position
Are you confident on the phone and comfortable handling financial conversations? We’re looking for motivated Call Center Representatives to join our growing team. If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP. What You’ll Do Make outbound and receive inbound calls regarding outstanding accounts Communicate clearly and professionally Negotiate payment arrangements and resolve account balances Update customer records accurately in our system Meet daily and monthly performance targets Why You’ll Love This Role Competitive base salary Paid training and ongoing support Location of the office is right off I-10 Stable, full-time position Supportive, results-driven team environment What We’re Looking For Strong communication and negotiation skills Comfortably discussing financial matters Basic computer skills Previous call center or collections experience is a plus (not required – we train the right person) Who Thrives Here Confident communicators Resilient and goal-oriented individuals People motivated by performance bonuses Candidates who enjoy structured targets and measurable success Growth Opportunities High performers can advance into: Team Lead Quality Assurance Account Management We promote from within. How to Apply Send your resume and include: Your availability Interviews are being scheduled immediately. Why You’ll Love It Here: Medical, Dental, Vision, Life Insurance and more! Partner perks that offer discounts with over 4,000 merchants. A fun and supportive team environment. Opportunities for growth and advancement. Luncheons and parties Theme days, and monthly activities and contests A job where your hard work truly makes a difference! Pay Details The positions starting pay is $15.50/hr Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional! Find us on Facebook and LinkedIn!
Requirements
- Strong communication and negotiation skills
- Comfortably discussing financial matters
- Basic computer skills
Nice To Haves
- Previous call center or collections experience is a plus (not required – we train the right person)
Responsibilities
- Make outbound and receive inbound calls regarding outstanding accounts
- Communicate clearly and professionally
- Negotiate payment arrangements and resolve account balances
- Update customer records accurately in our system
- Meet daily and monthly performance targets
Benefits
- Competitive base salary
- Paid training and ongoing support
- Stable, full-time position
- Supportive, results-driven team environment
- Medical, Dental, Vision, Life Insurance and more!
- Partner perks that offer discounts with over 4,000 merchants.
- A fun and supportive team environment.
- Opportunities for growth and advancement.
- Luncheons and parties
- Theme days, and monthly activities and contests
- A job where your hard work truly makes a difference!
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
