Call Center Representative - Bilingual
Reliable Parts Inc•Indianapolis, IN
•$18 - $20•Onsite
About The Position
The Customer Sales Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction.
Requirements
- Bilingual in English and French
- Skilled at balancing multiple priorities
- Ability to work under pressure
- Minimum high school diploma or GED
- Positive, customer oriented, service attitude
- Two years prior call center or customer service experience
- Excellent written and verbal communication skills
- Ability to type 40+ words per minute
- Basic computer literacy
Nice To Haves
- Experience with appliance parts or major home appliances preferred
- Bilingual a plus
Responsibilities
- Answer inbound customer service phone calls
- Correspond with customers via email and live chat sessions
- Achieve call center metric targets and customer satisfaction objectives
- Perform advanced CSR functions
- Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making
- Recognize and act on opportunities for additional sales
- Troubleshoot and resolve order discrepancies
- Collaborate with warehouse personnel to resolve shipping conflicts
- Partner with the outside sales team on customer satisfaction issues
- Promote a culture that is focused on world-class customer service through building customer trust and taking ownership of all customer issues
- Facilitate new hire training and new hire integration
- Recognize and document trends in customer queries and relay them to supervisors
- Establish and maintain customer relationships by handling problems with concern, speed, and professionalism
- Direct customers to appropriate resources
- Recommend process improvements
- Prioritize daily tasks and demands with flexibility
- Work as a team player and support the needs of the organization
- Engage in continuous self-training to expand product knowledge
- Other duties as assigned by management
Benefits
- Paid vacation and sick time
- Medical, dental, and vision insurance available
- Disability and life insurance
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
