Call Center Representative - Bilingual Spanish

Otolaryngologist South Florida • Pembroke Pines, FL

2d • Onsite

About The Position

The Call Center Representative for ENT provides high-quality customer service and appointment support for patients seeking care in Otolaryngology. This role is responsible for handling inbound and outbound calls, scheduling appointments, verifying patient information, and ensuring a smooth patient experience while maintaining confidentiality and professionalism.

Requirements

• High school diploma or equivalent required
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment

Nice To Haves

• Previous call center or medical office experience preferred
• Knowledge of medical terminology (ENT experience a plus)
• Experience with EMR systems preferred
• Familiarity with ENT procedures and terminology (e.g., audiology, sinus, allergy, hearing tests)
• Experience scheduling specialty care appointments

Responsibilities

• Answer incoming calls and assist patients with scheduling ENT appointments
• Make outbound calls for appointment confirmations, follow-ups, and reminders
• Collect and verify patient demographic and insurance information
• Route calls appropriately to clinical staff when needed
• Document all patient interactions accurately in the EMR system
• Provide basic information regarding services, providers, and office policies
• Maintain professionalism and empathy in all patient interactions
• Ensure compliance with HIPAA and organizational policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED