Call Center Rep | Wauchula, FL

ACRT • Bowling Green, FL

12d • Onsite

About The Position

The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position involves calling utility customers and scheduling appointments for gas meter exchanges and dispatching those accounts to the appropriate customer. This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills. Pay for this role is at $20/hour.

Requirements

• High School Diploma or GED.
• Minimum one year of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).
• Valid Driver’s License.
• Reliable transportation to and from work location.
• Ability to operate office equipment daily.
• Ability to take and pass a background and pre-employment drug screen.
• PC skills using Outlook, Word, and Excel.
• Must be able to communicate professionally and tactfully with customers.
• Must have good active listening skills.
• Must be able to work independently in the absence of a supervisor.
• Must be able to use good judgment and make sound decisions in accordance with policies and procedures.
• Follow oral and written instructions.
• Provide accurate documentation to management.
• Ability to handle high volume of calls and maintain a professional demeanor.
• Strong problem-solving skills and ability to handle difficult customer situations.

Nice To Haves

• Post high school/GED classes or degree
• 2 or more years of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).
• Experience in call center operations or customer service is preferred.

Responsibilities

• Call utility customers to schedule appointments for gas meter exchanges.
• Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day.
• Possess excellent communication skills which are essential for dealing with field service techs and customers.
• Ability to intensely focus on multiple tasks throughout the day.
• Route work to field service technicians by dispatching work orders to a handheld device.
• Excellent organization skills to sort and separate field service work orders and send them to service techs in the field.
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders.
• Manage inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Assist with administrative and other duties as assigned.

Benefits

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match
• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)
• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED