Call Center Rep

Bally's Chicago•Rock Island, IL

14h•$16

About The Position

As a Call Center Rep, you will perform a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The position is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel. This position's wage is $15.50. This position is part-time working Tuesday & Wednesday 2p-10p and Friday 8a-p.

Requirements

Excellent customer service skills
High School graduate or equivalent
Excellent written and verbal communication skills
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Must be able to work nights, weekends, holidays
Pass a company background investigation
Must be 21 years of age

Responsibilities

Enhances the guest experience by providing exceptional service.
Answers incoming phone calls, routing as necessary.
Responds to inquiries regarding property – i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays “guest requests” to appropriate staff.
Ensures calls are answered promptly and in accordance to department standards.
Follows established emergency procedures
Assists guests in fulfilling their requests – room changes, extra amenities, etc.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Adheres to department and property policies and procedures.
Confirms reservations.
Verifies future reservations are correct for future arrivals.
Assists guests in resolving complaints.
Disseminates information to guests about the property and local area.
Maintains knowledge of property information & memorabilia.
Other duties as assigned