Call Center Rep HYBRID - $24 an hour - LAKEWOOD, CO
About The Position
CCS is redefining chronic care management through its patient-centric approach to at-home care. We are seeking individuals who will thrive in a dynamic environment. As a Customer Service Representative in the Patient Support Department, you will be central to our call center operations, delivering first-class customer service. Your role will involve handling all tasks necessary for patient satisfaction and ensuring the accurate and timely shipping of reorders. You will also provide cross-functional support to all business units, maintaining up-to-date documentation and insurance information for accurate processing and billing of patient services. You will be the first point of contact for patients, solving their challenges and upholding our commitment to superior customer service. This is a hybrid position requiring occasional office visits to the Lakewood office, with a $2.00 on-site premium for those days.
Requirements
- Minimum High School diploma or GED equivalent.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Must live in Lakewood area as this is an in office role.
Nice To Haves
- Customer Service Experience Preferred.
- Position may require evening and weekend availability.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Benefits
- Attractive Incentives
- Monday through Friday Schedule
- Intimate Office Environment
- Professional Growth
- Supportive Team
- Great Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Remote or hybrid work options
- Wellness programs and mental health support
- Competitive Salary
- Bonus/Incentive Opportunities/commission: (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
