Call Center Rep
About The Position
Vertical Alliance Group is the parent company of INFINITI Fleet Safety Training—online training tools, including a learning management system for industries like transportation, distribution, and warehousing. We are seeking a motivated and results-driven Call Center Representative handling outbound calls to generate new business opportunities by identifying, contacting, and qualifying potential clients. This role plays a critical part in building and maintaining a strong sales pipeline for our Account Executives to convert into closed business. The ideal candidate is confident on the phone, persistent, and skilled at initiating conversations that lead to meaningful opportunities.
Requirements
- Excellent communication and interpersonal skills
- Strong work ethic and a desire to succeed
- Ability to work independently as a self-starter
- Detail-oriented and organized
- Ability to handle high call volumes and multitask in a fast-paced environment
- Proficient in Microsoft Office Suite (Excel, Word)
- Ability to quickly learn and adapt to new systems and processes
Nice To Haves
- Previous experience in a call center role is a plus
- Bilingual (English/Spanish) is a strong plus
Responsibilities
- Using our database, researching and identifying potential customers who fit the company's ideal customer profile
- Contacting prospects businesses through various channels, including cold calling, emailing, etc.
- Setting up demo meetings for the Account Executives team to take over the sales process
- Using tools like a CRM to track leads and manage communications
Benefits
- Competitive pay + bonus opportunities
- Benefits
- Supportive team environment
- Opportunities for professional development and advancement
- A chance to make a real impact with clients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
