Call Center Registered Nurse - Evergreen

MPF Federal

5d•$35•Remote

About The Position

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities! Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital? MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance. Pay & Perks $35.00/hr base rate Evening, night, and weekend differentials may apply 100% Remote – Work From Home Most schedules include Saturday and Sunday and do not rotate Shifts Available (Share Your Schedule Preference!) Day Shifts Evening Shifts Night Shifts Training Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM Start Date: We hire for this position on a rolling basis with multiple start dates throughout the year. This posting is evergreen and represents ongoing hiring needs. Selected candidates will receive specific start-date options during the recruitment process. What You’ll Do Triage Symptoms: Assess callers using evidence-based protocols Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently Offer Health Education: Counsel patients on medications, test results, and chronic condition management Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace Document Interactions: Accurately chart calls in our EHR and follow compliance protocols Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs If you're an experienced nurse with a calm voice, a critical mind, and a heart for service—this is your moment to make a real difference. Apply now and be the steady hand guiding military families when they need it most—right from your home.

Requirements

5+ Years of Recent Hands-On Acute Care RN Experience
ER or Med-Surg strongly preferred
Current Compact RN License in good standing from the state you are physically in
BSN Degree from an accredited American university
Confidence with phone-based care and multi-screen computer systems
Strong clinical judgment, emotional intelligence, and documentation skills
A mission-first mindset and passion for serving military-connected communities
Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
Quiet, distraction-free home office space with a door for HIPAA compliance
Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals
Must be a U.S. Citizen
Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
Must be willing and able to obtain licenses in all 50 states (we support you here!)
For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

Nice To Haves

Experience with behavioral health, mother-baby, and/or peds
Past work in telehealth, triage, or call center nursing
Familiarity with military healthcare systems or VA patients

Responsibilities

Triage Symptoms: Assess callers using evidence-based protocols
Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
Offer Health Education: Counsel patients on medications, test results, and chronic condition management
Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs