Call Center Patient Services Assistant

GBMC HealthCare•US MD Remote, MD

2d•$17 - $25•Hybrid

About The Position

Under limited supervision, this role answers and screens a high volume of calls. Responsibilities include scheduling patient appointments, registering patient demographics, and handling telephone and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval, the position will become remote. However, the remote status can change at any time with a two-week notice.

Requirements

High School or GED equivalency.
6 months of related experience.
Knowledge of medical terminology, CPT and ICD9 codes.
Strong skills in written communication.
Strong work ethic.
Excellent Customer Service and oral communication.
Ability to perform non-complex arithmetic calculations.
Ability to organize and maintain files and records.
Ability to manage multiple tasks and deadlines.
Basic computer skills.
Ability to sit, stand, walk and pay close attention to detail.
Must have excellent internet and cell connection.
Must have a HIPAA compliant remote workspace.
Ability to work in varies offices for training.
Ability to work on campus for training.
Ability to work on location within an hour when internet service, Citrix, is down.
Ability to work on location within an hour when equipment is not functioning.
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Nice To Haves

Bi-lingual in Spanish or Russian preferred.

Responsibilities

Receives and screens visitors and telephone calls.
Responds to general inquiries by relating or referring to established policies and procedures.
Provides customer service to patients by relaying information about the Medical Center and reminding patients of appointments.
Schedules patient appointments, using a computerized medical system or handwritten schedule.
Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
Performs related duties and faxing patient progress notes to referring physicians.
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Treats others with fairness, kindness, and respect for personal dignity and privacy.
Listens and responds appropriately to others’ needs, feelings, and capabilities.
Meets and/or exceeds customer expectations.
Actively pursues learning and self-development.
Pays attention to detail; follows through.
Sets a positive, professional example for others.
Takes ownership of problems and does what is needed to solve them.
Appropriately plans and utilizes required resources for various job duties.
Reports to work regularly and on time.
Works cooperatively and collaboratively with others for the success of the team.
Addresses and resolves conflict in a positive way.
Seeks out the ideas of others to reach the best solutions.
Acknowledges and celebrates the contribution of others.
Demonstrates honesty, integrity and good judgment.
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.
Embraces change and improvement in the work environment.
Continuously seeks to improve the quality of products/services.
Displays flexibility in dealing with new situations or obstacles.
Achieves results on time by focusing on priorities and manages time efficiently.