Call Center Patient Service Representative - Remote

Thundermist Health Center

3d • Remote

About The Position

This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us.

Requirements

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with call center preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.
• Requires proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

• You’re organized, people-focused, and cool under pressure.
• You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued.

Responsibilities

• Answer incoming telephone calls in a fast paced call center environment.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Assess root cause of the inquiry to provide first call resolution.
• Determine which calls are appropriate for referral to clinical staff.
• Interact with clinical staff
• Research patient specific clinical information within the EMR to fax test orders to testing facilities as requested.
• Mail welcome letter and appointment cards to new patients.
• Must follow clinical protocols by asking pertinent questions to collect patient data.
• Recognize an emergent situation and triage call to appropriate clinical department.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000) and Long-Term Disability — at no cost
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure, plus 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED