Call Center Patient Representative
About The Position
The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Responsibilities include but are not limited to: acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere; answering telephones in a professional manner; scheduling appointments; taking messages for patients using electronic medical records; verifying and updating patient demographic information; registering new patients; addressing patient requests and inquiries; resolving patient concerns; returning calls as necessary; updating registration and insurance information for existing patients; performing other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.
Requirements
- Adept at multitasking.
- Customer-oriented with ability to remain calm in difficult situations.
- Detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge in healthcare systems operations such as EMR.
- Skill in using computer programs and applications including Microsoft Office.
- Complies with all health and safety policies of the organization.
- Complies with HIPAA regulations for patient confidentiality.
Nice To Haves
- Previous experience in a busy medical office preferred.
Responsibilities
- Acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
- Answering telephones in a professional manner.
- Scheduling appointments.
- Taking messages for patients using electronic medical records.
- Verifying and updating patient demographic information.
- Registering new patients.
- Addressing patient requests and inquiries.
- Resolving patient concerns.
- Returning calls as necessary.
- Updating registration and insurance information for existing patients.
- Performing other position related duties as assigned.
- Adhering to high standards of ethical conduct and complying with all applicable laws and regulations.
- Maintaining the confidentiality of patients' protected health information in compliance with HIPAA.
- Immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department.
- Timely completion of Annual Compliance Training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
