Call Center – Outbound Online Travel Sales (Vacation Planner OB)

Group Voyagers • Remote, US,

7d • $0 - $19 • Remote

About The Position

Amazing Sellers have excellent earning potential with our Outbound Vacation Planner Sales team! We are looking for self-starters who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, excited about working warm travel Leads and managing your own pipeline, we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer.

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.

Requirements

• Excellent Computer skills – we use multiple systems to engage with our work and clients
• Ability to navigate through multiple computer programs throughout the day
• 1-yearpreviousOutboundSales Experience required
• Previous Experience successfully managing a Pipeline
• Able to successfully manage multiple leads and customers consecutively
• Excellent organization skills
• Self-motivated
• Friendly and able to connect with our customers
• Innate ability to build repeat clientele
• Understanding of Assumptive Close and how to assertively convert a lead into a deposit

Nice To Haves

• Travel industry experience preferred but not required.
• Experience using systems such as Siebel, Ring Central, Microsoft Dynamics, Excel,
• The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.

Responsibilities

• Receive, answer, and provide exceptional service to Sales Chats, Sales Texts (when applicable), and Sales emails as they come in throughout the day
• Generate sales lead opportunities found via Chat, Text (when applicable), or Email
• Convert interactions into qualified leads and deposited passengers
• Manage your own Leads as found via chats and emails
• Engage the required amount of times with each Lead via phone and email
• Convert leads into deposited passengers / sales
• Engage in Follow ups with customers via phone and email
• Review past Leads and send appropriate follow-up
• Maintain knowledge of products, competitive key differences, marketing campaigns, and exhibit destination expertise
• Ensure customer satisfaction by providing accurate, timely, and quality information about products and promotions provided, Securing lifelong customers
• Meet and exceed sales objective's selling travel packages and product up-sells
• Partake in regular training to enhance skills
• Meet regularly with Supervisor to discuss metrics and performance
• Participate in weekly team meetings and Teams Chats
• Rotating Saturday shift required. Will receive one day off that week to compensate
• Overtime as needed by business needs
• Be TICO Certified to connect with Canada guests
• Other sales opportunities/projects as assigned

Benefits

• Pension Plan
• 401K Match
• 16-26 days of vacation
• Health, vision, dental and life insurance
• Work from home options
• Home office internet reimbursement
• 70 to 90% off tours and cruises (plus discounts for friends and family)
• a free Avalon cruise after 2 years
• Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree