Call Center Rep- St. Charles County (PRN)
About The Position
Barnes-Jewish Hospital (St. Peter's) and Progress West are looking for a Call Center Operator to join the team. This is an inbound call center position with a PRN schedule, requiring various shifts including weekends and holiday rotation. The role is non-benefits eligible and requires the ability to train and work on all shifts (Days, Evenings and Overnights). Barnes-Jewish St. Peters Hospital proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women’s Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center. Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation. At Barnes-Jewish St. Peters Hosiptal, every decision is made in the best interest of patients and families. This department maintains a manicured campus for patients and visitors.
Requirements
- High School Diploma or GED
- <2 years experience
- No Supervisor Experience
Nice To Haves
- 2-5 years experience
Responsibilities
- Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
- Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
- Answers incoming calls according to department guidelines.
- Provides paging service.
- Provides clerical duties, organizes and maintains records.
- Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Benefits
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
