Call Center Operator - Seasonal

RECREATION CENTERS OF SUN CITY WEST INC•Sun City West, AZ

1d•$15 - $0•Onsite

About The Position

This is a seasonal position running from September 2026 through April 2027. The Call Center Operator will handle numerous calls from residents and outside golfers to reserve tee times for the Association's seven golf courses. The role operates under the supervision of the Golf Operations Coordinator.

Requirements

High school diploma or general education degree (GED); or one-month related experience and/or training; or equivalent combination of education and experience.
Ability to read, write, and speak English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to sit for extended periods.
Ability to use hands to finger, handle, or feel.
Ability to work at a computer terminal for long periods.
Ability to talk and hear in a room with several other people.
Ability to reach with hands and arms.
Ability to walk occasionally.
Specific vision abilities required include close vision and ability to adjust focus.
Ability to read small pieces of paper with handwriting on it.

Nice To Haves

Familiarity with the golf courses, their activities, and schedules.

Responsibilities

Provide tee time reservation assistance and general information for seven golf courses.
Book, modify, check, or cancel tee times.
Manage tee sheet setup and operations.
Handle multiple incoming calls, placing callers on queue or hold as necessary.
Answer questions regarding upcoming events and course availability by being familiar with the golf courses, their activities, and schedules.
Promote facility programs, events, and image to customers.
Serve as the welcoming first contact for customers, ensuring a positive experience when booking a tee time.
Maintain accurate daily records of phone calls received and made.
Communicate regularly with the golf shop(s).
Assist customers with on-course problems, alerting the appropriate supervisor/manager if necessary.
Perform additional office work as assigned during the normal work shift.