Call Center Operator (Temporary 6 Months)

Axis Community Health • Pleasanton, CA

4d • Onsite

About The Position

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. The main responsibilities of a Call Center Operator include transferring and redirecting phone calls, checking patient insurance eligibility, and collaborating with medical staff to ensure efficient patient services. It is crucial to have complete knowledge of clinic operations and procedures and to provide outstanding customer service to maintain a positive image for Axis Community Health.

Requirements

• High School Diploma or equivalent is required.
• Minimum one (1) year experience with medical office duties is required.
• Excellent telephone etiquette.
• Proven ability to build relationships with patients and staff and must be service oriented.
• An optimistic personality that sees opportunities, not just problems.
• Proficient in medical terminology.
• Experience with alpha/numerical filing.
• Excellent time management skills to meet goals and objectives.
• Process and deadline driven.
• Ability to multi-task effectively.
• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Nice To Haves

• Appointment scheduling skills is a plus.
• Knowledge in OCHIN Epic is a plus.
• Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred.

Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Have complete knowledge and understanding of clinic operations and procedures.
• Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED