STUDENT: Call Center Operator, KTIS & Faith Media
About The Position
This position is for both KTIS and Faith Radio call centers for our fundraisers which happen 6 times per school year- 2 weeks in the Fall, 2 weeks in the Winter and 2 weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.
Requirements
- Must be detail-oriented, organized and self-disciplined
- Able to interact with a variety of individuals in a professional, tactful and courteous manner
- Have strong phone and customer service skills
- Must have proficient computer skills
- Able to work independently and take initiative
- Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community
- Must pass background check as a condition of employment.
Nice To Haves
- Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
- Confidentiality: Maintains discretion and handles sensitive information appropriately.
- Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
- Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
- Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
- Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
- Flexibility: Willingness to work occasional evenings as needed.
Responsibilities
- Answer incoming calls, enthusiastically greeting callers
- Accurately and efficiently enter caller and donation information into computer system
- Keep all caller and donor information confidential
- Perform other duties as requested or assigned.
Benefits
- Free snacks and meals if working over a mealtime
- Students are welcome to work on school assignments during slower periods.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
