Call Center Operator

Sheppard Pratt Careers • Towson, MD

4d • Onsite

About The Position

Following established procedures, receives and answers incoming phone calls and directs them to the designated person or program via office telephone. Places long distance calls for staff and patients. Maintains chronological logs and records.

Requirements

• Communicates in a therapeutic, respectful way with patients at the patients’ level of understanding.
• Ability to answer and properly route telephone calls.
• Ability to exchange routine information.
• Ability to transmit confidential/sensitive information (more than 80% of work time).
• Ability to read, write, and speak English well enough to effectively communicate with a diverse group of people in a wide variety of situations.
• Ability to comprehend oral and written instructions and transmit oral instructions.
• Ability to maintain files and chronological logs.
• High school education or one year of relevant experience as a substitute.

Responsibilities

• Receives and answers incoming phone calls.
• Directs calls to the designated person or program.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED