Call Center Operator I

University of Arkansas • Little Rock, AR

2d

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS

Requirements

• High school diploma or GED equivalent plus two (2) years of customer service and administrative experience
• Excellent customer service skills.
• Excellent verbal communication skills
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers
• Ability to follow oral instructions, read and write.

Nice To Haves

• Call center experience
• Knowledge in basic medical terminology

Responsibilities

• Answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment.
• Provide after-hours answering service for all UAMS outpatient clinics.
• Assist with online physician call schedule changes as necessary.
• Activate emergency codes within the hospital and campus as necessary.
• Develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED