Call Center Operator I

University of Arkansas for Medical Sciences•Little Rock, AR

13d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS

Requirements

High school diploma or GED equivalent plus two (2) years of customer service and administrative experience
Excellent customer service skills.
Excellent verbal communication skills
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers
Ability to follow oral instructions, read and write.

Nice To Haves

Call center experience
Knowledge in basic medical terminology

Responsibilities

Answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment.
Provide after-hours answering service for all UAMS outpatient clinics.
Assist with online physician call schedule changes as necessary.
Activate emergency codes within the hospital and campus as necessary.
Develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS