Call Center Operator

RECREATION CENTERS OF SUN CITY WEST INC•Sun City West, AZ

5h•$15•Onsite

About The Position

Takes numerous calls, from residents and outside golfers reserving tee times for the Associations’ seven golf courses. Works under the supervision of the Golf Operations Coordinator

Requirements

Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.
High school diploma or general education degree (GED); or one-month related experience and/or training; or equivalent combination of education and experience.
Must have the ability to read, write and speak English; read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Provide tee time reservation assistance and general information for seven golf courses.
Must be able to book, modify, check, or cancel tee times.
Must be well versed in tee sheet setup and management.
Must be comfortable handling multiple incoming calls and placing in a queue/hold.
Must be familiar with the golf courses, their activities, and schedules in order to answer questions regarding upcoming events and course availability.
Promote the facility programs, events, and image to the customers of the facility at all times.
Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience booking a tee time.
Accurate recordkeeping of the number of phone calls received and made on a daily basis.
Communicate with the golf shop(s) on a regular basis.
Assist customers with any on-course problems – alert appropriate supervisor/manager, if necessary.
Additional office work may be assigned during the normal work shift.