Call Center Operations Shift Supervisor - Full Time (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

3d • Onsite

About The Position

Responsible for supervising the daily operations of the call center department including hiring, training, counseling, and scheduling staff. Ensures staff provides Family Style Service at all times. May perform other duties as assigned.

Requirements

• High school diploma required.
• Minimum three (3) years experience in call center environment.
• Must be skilled in both the CMS (casino) and LMS (hotel) computer systems.
• Knowledgeable of general information regarding Company facilities and amenities.
• Minimum one (1) year supervisory experience.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
• CER License is required

Responsibilities

• Assists with the issuance of comps to rated players.
• Assists with the coordination of receipts and cancellations of reservations.
• Responsible for the input of premium player comp requests and premium customer reservations.
• Coordinates and resolves customers inquires and complaints.
• Promotes outstanding customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED